Return Policy

Unfortunately, we cannot accept returns of design packages or technical drawing packages due to the nature of the product (immediate delivery and availability of the PDF). For products that qualify, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aosmar@nbsdesigngroup.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Our customers are responsible for return shipping to our warehouse. Refunds are made to the original method of payment, less original shipping, and handling, return shipping, and a 15% restocking fee. Shipping and handling charges are non-refundable unless the item received is damaged, defective or incorrect.

Damages and issues

Please inspect your order upon reception and contact us immediately, within 48 hours of receiving your package, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like PDF documents, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at aosmar@nbsdesigngroup.com.